Standard Terms and Conditions of Sale

1. Definitions

In this agreement, unless the context otherwise requires, the following expressions have the following meanings:

"We", "Our" or "Us" means Vambrace Cybersecurity Ltd. "The Company" means Vambrace Cybersecurity Ltd. "The Buyer" means the person, company or organisation ordering or buying the goods from the company. "The Goods" means the products or services of the relevant order or sale.

2. Order of Acceptance

2.1 All orders placed by the Buyer whether written or verbal shall constitute an offer to the Company under these conditions, subject to the availability of the Goods and to acceptance of the order by the Company’s authorised representative. Any quotation given by the Company does not constitute an offer capable of acceptance.

2.2 Prices quoted by the Company exclude VAT which is payable at the current standard rate.

2.3 Delivery costs are charged at our courier’s rates, expedited deliveries may incur additional charges which will be agreed in advance by the Company and the Buyer.

3. Payment & Title

3.1 Risk shall be transferred to the Buyer on receipt of delivery of Goods. The title of the Goods remains the property of the Company until all funds relating the Goods have been cleared. Payment can be made by the following methods:  company cheque, cash, bankers draft, credit card or BACS payment directly into a bank account nominated by the Company.

3.2 Where the Company has agreed to supply the Goods on credit terms the Company shall be entitled to invoice the Buyer for the Goods on or at any time after the Goods have been despatched. The Buyer agrees to pay the price of the Goods in full within thirty days of the invoice date or by any other agreed time period from the date of the Company’s invoice (such other time period being agreed and notified to the Buyer by the Company in writing) not withstanding that the title of the Goods has not passed to the Buyer.  

3.3 The Buyer agrees that the Company or its representatives may enter the Buyer’s premises at any reasonable time to recover goods for which payment is outstanding beyond any previously written agreed credit term.

4. Defective Products

4.1 All products supplied by the Company will have a one-year warranty unless otherwise specified. Defective goods will be either repaired or replaced in accordance with the manufacturer’s warranty. The Company is not responsible for goods returned to us that are lost, or further damaged in transit. 

4.2 Defective goods returned under clause 4.1 must be returned at our expense; the Goods must be in the original packaging and in a clean re-saleable condition. Goods not returned as stated above will, at our discretion, either be refused or will be subject to a restocking fee to cover our expense.

4.3 Goods that are incorrectly ordered by the Buyer must be returned at the Buyer’s expense, in the original packaging and in a clean re-saleable condition. These Goods may be subject to a restocking fee. If Goods have been opened, the Company reserves the right to reject any request for return of Goods.

4.4 The Customer may request a return of Goods excluding Special Order Products within 28 days from date of the invoice subject to conditions 4.2 and 4.3.

5. Delivery

5.1 The Company will make its best endeavours to deliver all goods as instructed by the buyer. The Company will not be responsible for late deliveries outside of its control, howsoever caused.

5.2 The buyer shall inspect all goods immediately upon delivery. The Company reserves the right to reject any claims for incorrect delivery or damaged goods if notification is not received within 24 hours of the actual date of delivery. 

6. Force Majeure

The Company reserves the right to suspend, vary or cancel the operation of contract of sale if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing) fire, flood, storms, plant breakdown, strikes, lockouts, riots, hostilities, non-availability of material or suppliers or any other event outside the control of the Company; and the Company shall not be held liable for any breach of contract resulting from such an event.

7. Consequential Loss

The Company will not under any circumstances accept responsibility for any consequential losses (including loss of profit, loss of business or pure economic loss) suffered by the Customer.

8. Law

These terms and conditions of sale are in accordance with English law.

Vambrace Cybersecurity Ltd conforms with the GDPR and you can find further information about how Vambrace Cybersecurity processes your personal information in our privacy notices at www.vambrace.co.uk